GBC Group Logo

0800 999 0123 Mon-Sat: 9am-6pm. Sun: 10.30am-4.30pm

Open 7 days a week
37 stores nationwide


Cancellations, Delivery and Refunds

Delivery
Delivery charges for accessory items are displayed in the basket/checkout process. Delivery of garden buildings is included in our prices for most areas of mainland UK, however due to some manufacturer policies there may be extra charges for selected areas of Scotland, off shore islands and some areas of England and Wales. These additional costs are detailed within our product pages and basket/checkout process. If you have any queries relating to delivery charges, please call us on 0800 999 0123.

Estimated delivery lead-times commence from point of cleared payment, in the case of orders placed after 12 noon the lead-time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed. If you are having your building installed independently it is advisable to wait until you have been notified of your delivery date by the carriers.  We also recommend that on receipt of goods you satisfy yourself that the order has been delivered in full prior to booking or commencing with the installation work.

As The Company is not the manufacturer of branded products it can not be held responsible for any delay in delivery arising from the manufacturer or the contracted carrier.
Should an order be delayed for whatever reason the company will not issue compensation and any outstanding balances owed by the customer must still be paid in full. Where an estimated delivery lead-time extends beyond that published the customer may cancel their order without penalty.

If access is restricted please let us know at time of order. It is The Customers responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed to The Customer. Notification of delivery may be made by telephone call/message, email, fax or by post direct from the manufacturer, carrier or ourselves. Delivery is usually by Articulated / large rigid Lorries.
Please make sure you have suitable access. If you think access is a problem you MUST inform us. If we cannot deliver to you due to access issues you will be charged for an aborted Delivery. We may also need to cancel your order if delivery is not possible via normal methods.
 

Returning Faulty Goods
All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature, with the exception of ex-display products, which are sold as seen.

If the product is damaged or broken on arrival you can arrange return of the goods for the supply of a merchantable replacement, or a full refund if appropriate. This needs to be discussed directly with the manufacturer of the product, with whom is your contract of sale. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ e.g. for buildings the damaged part must remain un-installed. Damage should be reported within 5 working days of delivery and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging.

In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for The customer to return them to the manufacturer by post.

It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.

If on return the product is found to be be of merchantable quality, complete and as described for sale, any return charge will apply and will be deducted from the order monies held at cost.

Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

Where goods are returned by agreement, the Buyer shall (in every case) state the order number, date and reason for return and agrees to pay such reasonable restocking charge as may be determined by The Company from time to time and made known to the Buyer.

Cancelled/Returned Orders

In line with The Distance Selling Regulations, and the SafeBuy Code of Practice 'The Customer' shall have a period of 14 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to The Customers own specification. 

Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed.

In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for the customer to return them to the manufacturer by post.

It is the responsibility of The Customer to retain possession and take reasonable care of the goods until they have been returned to the possession of, The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.

It is the responsibility of The Customer to meet all product return costs and where The Company is arranging collection the customer will be notified of the return charge prior to undertaking the process.

Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

Shortages & Damages
All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days.

Do not build the item if it is damaged.

If an item has been delivered with a damaged replaceable part we will send a replacement part to you. Full Items are only replaced if the parts are not replaceable or at our discretion. In order to establish the nature of the damage we ask for evidence in the form of pictures/images. When we receive these we will make a judgement on how to proceed. (Please see important information if you are returning goods below) A photo should be taken of the product in situ.

Shortages and damages should be reported either in writing to the company address or by telephone on 0800 999 0123. We may request photographic evidence of the condition of the damage or faulty item.

Upon approved claims the manufacturer will forward replacement parts, usually within 5 - 10 working days, subject to stock levels. Please note GBC Buildings For Leisure LLP do not hold stock of branded products.

The company reserves the right to decline any requests should damage or miss-use of the product have occurred upon the customer's property or during self-assembly.
 

Installation Service

Where installation is included or added to an order the customer must provide:

a. A flat completely level base made from concrete or paving slabs, unless otherwise agreed
b. Unobstructed accesses for the fitting team from kerbside to the proposed site, you must let us know if it is more than 25 metres from the nearest point of vehicular access to the fit site.
c. Clear access all around the proposed site, we recommend at least 600mm for sheds and 1200-2000mm for log cabins.

If on arrival the base prepared by the customer is not to standard the installation maybe aborted at the discretion of the fitting team or a disclaimer signed by the customer

Upon aborted installations the product can be left for self assembly by the customer, or a new installation date arranged. In both instances a fee will be charged.

If you have any concerns over your base please contact us as soon as possible.

Dimensions, Specification and Accuracy
Whilst we endeavour to give customers every possible means of making an informed decision including brochures, website content and our customer service, it is not always possible to give every exact specification or dimension found on a building or product and on occasion manufacturers may amend the specification of their products without our prior notification. With timber products all measurements will be classed as approximate as wood is a natural product and is subject to expansion and contraction.

If you are at all concerned as regards a product specification, dimensions, suitability or quality then please contact us to clarify your concerns.