13 May 2020
Updated: 3rd July 2020
Like all other retail businesses, we understand the current situation with Covid-19 is causing concern and anxiety amongst the population.
Our key focus is the welfare and health of all our customers and staff. We will be closely following government guidance and act accordingly based on advice from the NHS, Public Health England and Public Health Scotland.
So that you can understand how we are operating during these times, we have created some FAQ’s below to help answer any questions you may have. These are unprecedented times and we will be constantly reviewing and updating our FAQ’s and guidance on a regular basis.
If there are any questions you have that are not listed below, please email us at info@gbcgroup.co.uk
Below is a list of all of our manufacturers and their current delivery situation.
This list was last updated on 3rd July 2020.
| Manufacturer/Product | Delivery Information |
|---|---|
| New 2WE accessories | Mail order delivery as normal. Approx 4 weeks delivery. |
| New Alton Summerhouses | Delivery as normal - approx 6 - 8 weeks |
| New Alton Greenhouses | Delivery as normal - approx 10 - 12 weeks |
| New Browns Garden Buildings | Delivery as normal - 10 - 12 weeks |
| New Castle Greenhouses | Delivery as normal - approx 10 to 12 weeks |
| New Elite Greenhouses | Delivery as normal - 10 Weeks - Mill Finish | 12 Weeks - Mill Finish Specials (dwarf wall, drop doors) | 14 Weeks - Powder Coated | 16 Weeks - Powder Coated Specials |
| New Fort Summerhouses/Sheds/Playhouses - ENGLAND | Delivery as normal - approx 5 - 6 weeks (plus additional 1 - 2 weeks for painted finish) |
| New Fort Summerhouses/Sheds/Playhouses - SCOTLAND | Delivery as normal - approx 7 weeks (plus additional 1 - 2 weeks for painted finish) |
| New LidgetCompton Concrete Garages/Concrete Sheds | Delivery as normal - 4 - 6 weeks, with possible delays for Southern England and Scotland |
| New Lifelong Sheds | Delivery as normal - approx 12 weeks |
| New Lillevilla Log Cabins | Delivery as normal - approx 3 - 4 weeks |
| New Malvern Summerhouses/Garden Offices/Sheds/Playhouses/Greenhouses | Delivery as normal - approx 10 - 12 weeks |
| New Nordic Garden Rooms/Summerhouses/Greenhouses | Delivery as normal - 8 weeks (12 weeks for premium colour finish). |
| New Peak Greenhouses | Delivery as normal - approx 10 to 12 weeks |
| New Protek Paint | Mail order delivery as normal. Approx 10 - 15 working days delivery |
| New Robinsons Greenhouses | Delivery as normal - approx 12 - 14 weeks |
| New Secure Steel Storage Sheds | Delivery as normal - approx 13 weeks |
| New Trimetals Sheds | Delivery as normal - approx 6 weeks |
| New Vitavia Greenhouses | Delivery restrictions to within the South East of England - 6 to 8 weeks. Please ask us for details. |
| New Zest Garden Buildings | Delivery as normal - approx 2 - 4 weeks |
| All Ex-Display garden buildings | Orders can be placed as normal and deliveries will be booked ASAP. |
As of 1st June, all our display centres have re-opened to the public. We will ensure all government advice is followed to make sure our display centres are 'covid safe' and we will be constantly reviewing our procedures, in-line with guidance from Public Health England and Public Health Scotland
Our opening times may vary, you can check the opening times for your local display centre here: https://www.gbcgroup.co.uk/stores/
Our online operations will continue to operate as normal.
You can still place an order in-store and online for any products, or by calling us on 0800 999 0123.
Yes. From 1st June, all our display centres are available in-store or over the phone to talk about your existing order with that display centre. Alternatively, you can call our freephone number 0800 999 0123 for all other enquirires.
If any customer wishes for their delivery (and in some cases installation) to take place without them present due to self-isolation, please inform your GBC display centre or the relevant manufacturer prior to your delivery. We will update your paperwork and ensure our delivery and installation teams are aware of this.
Posted by Matt Jordan
