24 March 2020
Updated: 9th April 2020
Like all other retail businesses, we understand the current situation with Covid-19 is causing concern and anxiety amongst the population.
Our key focus is the welfare and health of all our customers and staff. We will be closely following government guidance and act accordingly based on advice from the NHS, Public Health England and Public Health Scotland.
So that you can understand how we are operating during these times, we have created some FAQ’s below to help answer any questions you may have. These are unprecedented times and we will be constantly reviewing and updating our FAQ’s and guidance on a regular basis.
If there are any questions you have that are not listed below, please email us at info@gbcgroup.co.uk
Below is a list of all of our manufacturers and their current delivery situation.
This list was last updated on 9th April 2020.
| Manufacturer/Product | Delivery Information |
|---|---|
| New 2WE accessories | Mail order delivery as normal. Approx 4 weeks delivery. |
| New Alton Summerhouses | Delivery as normal - approx 3 to 4 weeks |
| New Alton Greenhouses | Delivery as normal - approx 8 to 10 weeks |
| New Browns Garden Buildings | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| New Castle Greenhouses | Delivery as normal - approx 4 to 6 weeks |
| New Elite Greenhouses | Deliveries to be resumed on 14th April 2020. Approx 7 to 13 weeks |
| New Fort Summerhouses/Sheds/Playhouses - ENGLAND | Delivery as normal - approx 2 weeks |
| New Fort Summerhouses/Sheds/Playhouses - SCOTLAND | Some distruption to deliveries - approx 4 to 7 weeks |
| New LidgetCompton Concrete Garages/Concrete Sheds | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| New Lifelong Sheds | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| New Lillevilla Log Cabins | Delivery as normal - approx 6 weeks |
| New Malvern Summerhouses/Garden Offices/Sheds/Playhouses/Greenhouses | Delivery as normal - approx 3-12 weeks, dependent on building type |
| New Nordic Garden Rooms/Summerhouses/Greenhouses | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| New Peak Greenhouses | Delivery as normal - approx 4 to 6 weeks |
| New Protek Paint | Mail order delivery as normal. Approx 10 working days delivery |
| New Robinsons Greenhouses | Delivery as normal - approx 8 - 10 weeks |
| New Secure Steel Storage Sheds | Delivery as normal - approx 6 to 8 weeks |
| New Trimetals Sheds | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| New Vitavia Greenhouses | Delivery restrictions to within the South East of England. Please ask us for details. |
| New Zest Garden Buildings | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
| All Ex-Display garden buildings | Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP. |
As of 23rd March 2020 all GBC display centres in the UK are temporarily closed to the public.
Our online operations will continue to operate as normal.
You can still place an order online for any products unaffected by the current situation or by calling us on 0800 999 0123.
Yes. All display centre telephone calls and emails have been re-directed to a central team (who are working safely and remotely). You can call the normal display centre telephone number or 0800 999 0123.
Please bear in mind that it may take a little longer to respond/answer to your query, because of our reduced workforce.
If any customer wishes for their delivery (and in some cases installation) to take place without them present due to self-isolation, please inform your GBC display centre or the relevant manufacturer prior to your delivery. We will update your paperwork and ensure our delivery and installation teams are aware of this.
Posted by Matt Jordan
