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0800 999 0123 Mon-Sat: 9am-5pm. Sun: 10.30am-4.30pm

Open 7 days a week
35 stores nationwide


Covid-19 FAQ's

24 March 2020

Updated: 9th April 2020

Covid-19 Frequently Asked Questions

Like all other retail businesses, we understand the current situation with Covid-19 is causing concern and anxiety amongst the population.

Our key focus is the welfare and health of all our customers and staff. We will be closely following government guidance and act accordingly based on advice from the NHS, Public Health England and Public Health Scotland.

So that you can understand how we are operating during these times, we have created some FAQ’s below to help answer any questions you may have. These are unprecedented times and we will be constantly reviewing and updating our FAQ’s and guidance on a regular basis.

If there are any questions you have that are not listed below, please email us at info@gbcgroup.co.uk


Which of your products are still being delivered?

Below is a list of all of our manufacturers and their current delivery situation.
This list was last updated on 9th April 2020.

Manufacturer/Product Delivery Information
New 2WE accessories Mail order delivery as normal. Approx 4 weeks delivery.
New Alton Summerhouses Delivery as normal - approx 3 to 4 weeks
New Alton Greenhouses Delivery as normal - approx 8 to 10 weeks
New Browns Garden Buildings Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
New Castle Greenhouses Delivery as normal - approx 4 to 6 weeks
New Elite Greenhouses Deliveries to be resumed on 14th April 2020. Approx 7 to 13 weeks
New Fort Summerhouses/Sheds/Playhouses - ENGLAND Delivery as normal - approx 2 weeks
New Fort Summerhouses/Sheds/Playhouses - SCOTLAND Some distruption to deliveries - approx 4 to 7 weeks
New LidgetCompton Concrete Garages/Concrete Sheds Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
New Lifelong Sheds Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
New Lillevilla Log Cabins Delivery as normal - approx 6 weeks
New Malvern Summerhouses/Garden Offices/Sheds/Playhouses/Greenhouses Delivery as normal - approx 3-12 weeks, dependent on building type
New Nordic Garden Rooms/Summerhouses/Greenhouses Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
New Peak Greenhouses Delivery as normal - approx 4 to 6 weeks
New Protek Paint Mail order delivery as normal. Approx 10 working days delivery
New Robinsons Greenhouses Delivery as normal - approx 8 - 10 weeks
New Secure Steel Storage Sheds Delivery as normal - approx 6 to 8 weeks
New Trimetals Sheds Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
New Vitavia Greenhouses Delivery restrictions to within the South East of England. Please ask us for details.
New Zest Garden Buildings Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.
   
All Ex-Display garden buildings Delivery temporarily suspended. Orders can be placed as normal and deliveries will be booked ASAP.

 


Are any GBC display centres closed as a result of the situation?

As of 23rd March 2020 all GBC display centres in the UK are temporarily closed to the public.

Our online operations will continue to operate as normal.


Can I still place an order?

You can still place an order online for any products unaffected by the current situation or by calling us on 0800 999 0123.


Is someone available to talk to about my existing order?

Yes. All display centre telephone calls and emails have been re-directed to a central team (who are working safely and remotely). You can call the normal display centre telephone number or 0800 999 0123.
Please bear in mind that it may take a little longer to respond/answer to your query, because of our reduced workforce.


What happens to my order if I am required to self-isolate or test positive for Covid-19?

If any customer wishes for their delivery (and in some cases installation) to take place without them present due to self-isolation, please inform your GBC display centre or the relevant manufacturer prior to your delivery. We will update your paperwork and ensure our delivery and installation teams are aware of this.

Posted by Matt Jordan

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