GBC Group Logo

0800 999 0123 Mon-Sat: 9am-6pm. Sun: 10.30am-4.30pm

Open 7 days a week
35 stores nationwide


Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 

      To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      To improve our website in order to better serve you.

      To allow us to better service you in responding to your customer service requests.

      To quickly process your transactions.

      To send periodic emails regarding your order or other products and services.

      To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

      Help remember and process the items in the shopping cart.

      Understand and save user's preferences for future visits.

      Keep track of advertisements.

      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.


If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.


However, you can still place orders over the telephone by calling us on 0800 999 0123.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
 

We use Google AdSense Advertising on our website.


Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

      Remarketing with Google AdSense

      Google Display Network Impression Reporting

      Demographics and Interests Reporting

      DoubleClick Platform Integration

 

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.


Does our site allow third-party behavioural tracking?

It's also important to note that we allow third-party behavioural tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:

      Send information, respond to inquiries, and/or other requests or questions.

      Process orders and to send information and updates pertaining to orders.

      We may also send you additional information related to your product and/or service.

      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM we agree to the following:

      NOT use false or misleading subjects or email addresses.

      Identify the message as an advertisement in some reasonable way.

      Include the physical address of our business or site headquarters.

      Monitor third-party email marketing services for compliance, if one is used.

      Honour opt-out/unsubscribe requests quickly.

      Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

offers@gbcgroup.co.uk and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
 

www.gbcgroup.co.uk
The Garden Buildings Centre
West Hagley, West Midlands DY9 0JB
United Kingdom
0800 999 0123